Steps To Reinstall An Audio Device

• You receive the error message “Kernel communication error”
• You recently upgraded to Microsoft Windows 10 with ESET installed and you receive this error.

I. Make Sure ESET Service Is Running

1. Press the Windows key R and enter services.msc. Leave blank. in the box and click OK. The Services window will open.
2. Right-click the ESET service (ekrn.exe) and select Properties from the context menu.
3. Make sure the Startup type is set to Automatic and the service status is running, then click Apply – OK.
   

   If You Don’t See Started Next To The Service Status

   If you don’t see Started next to Service Status, click Start. After initializing ESET service, click OK.

   Figure 1-1.

4. Reboot your computer. If the problem is not resolved, go to Solution II.

II. Uninstall Your ESET Product And Reinstall It Using ESET’s Uninstaller

1. Use ESET’s uninstaller to perform manual uninstallation.
2. Reinstall your ESET product. Click on the appropriate link below for step-by-step instructionsui:
   • Reinstall ESET Smart Security or ESET NOD32 Antivirus.
3. Download and install ESET products on individual client workstations (5.x).
4. Install ESET Endpoint Security or ESET Endpoint Antivirus on a client workstation (6.x).
5. Install and activate ESET File Security for Microsoft Windows Server (6.x)
6. Install ESET Mail Security for Microsoft Exchange Server (6.x)

If you are still unable to resolve the issue, please send an email to ESET technical support.

• German

Related articles:

• Known issues with ESET and Windows 10 products